Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. If the response is helpful, please click " Accept Answer" and upvote it. If that's not your case, please provide me with more information about your issues, so that I could perform more related test and provide you with more targeted help. And it's an alternative to turn off "New Outlook" and switch back to check. If it's the first time to cnfingure this account in your Outlook, in order to avoid any errors in account configurations, please first refer to this official article to check your configuration.Īlso, as I know, if you are using the new Outlook for Mac, there are actually some accounts that are not supported in it now(such as some IMAP and POP accounts), which is by design. (Your screen might look different from this one depending on the account you're adding. If your account could work normally in web mail, the issue may be more related to your Outlook client. Alternatively Tools > Accounts Click the plus ( +) sign > New Account. What's the version of your Outlook for Mac(Outlook>About Outlook), please ensure that you have updated to the latest version of Outlook.Īnd are there any error prompts when you added them? If so, please provide us with the screenshot of your errors(Notice: please hide your personal information in your screenshot for security).įirstly, in order to further confirm if the issue is related to your account, please try to log into your web mail to check if you could access it normally. Did this issue only occurred with this specific account? And what's the type of your account that couldn't be added in your client(POP, IMAP, Exchange)?
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